Webscale Customer Support Team Wins
Gold Globee® Award
24x7x365 Site Reliability Team of Ecommerce and DevSecOps Experts Wows Judges
SANTA CLARA, CA – September 22, 2021 – Webscale, the Cloud Platform for Modern Commerce, announced today that The Globee® Awards, organizers of world’s premier business awards programs, has named Webscale Customer Support a Gold winner in the Customer Service and Support Team of the Year category, at the 8th Annual 2021 Sales and Customer Service Excellence Awards.
The Globee Awards honor industry-wide and peer achievements of individuals, teams, departments, most valuable professionals, milestones, and champions in sales and customer success, customer service and contact centers. Judges from a broad spectrum of industries around the world participated, and their average scores determined the 2021 award winners.
“From initial onboarding to daily troubleshooting, the Webscale global delivery and reliability team is a trusted partner to every customer, and they continue to receive the most positive feedback across every customer survey we have conducted,” said Nithyanand Mehta, VP of Support. “We are honored to be recognized by the Globee Awards as the best by our peers, and the industry at large.”
Webscale customer, Regal Cinemas, stated: “Your support team is something I have never encountered before in my professional career. Excellent, responsive and customer service oriented – words do not do them justice.”
The Globee Award specifically recognized Webscale support for continuously improving metrics during a period of record growth. During the 2020-21 period, when ecommerce exploded in response to the pandemic, Webscale doubled revenues and added hundreds of new customers. Yet, average monthly volume of support tickets increased only by 0.3x; first response time improved by 25% and mean time to resolution reduced by 2x during the same period, thanks to process maturity and the excellence of the support staff.
About Webscale
Webscale is the world’s only cloud platform for the successful delivery of modern commerce applications. Offering enterprise-grade security, predictive scalability and blazing-fast performance, the Webscale SaaS platform leverages automation and DevOps protocols to simplify the deployment, management and maintenance of infrastructure. The platform supports omni-channel use cases across a variety of ecommerce platforms and architectures, including headless, progressive web applications, self-hosted and fully hosted commerce clouds. Deployed in multi-cloud environments, including Amazon Web Services, Google Cloud Platform, and Microsoft Azure, Webscale powers Fortune 1000 brands including Dollar General, Watsco, Regal Cinemas and thousands of other B2C, B2B, and B2E ecommerce storefronts across 12 countries. Webscale has offices in Santa Clara, CA, Boulder, CO, San Antonio, TX, Bangalore, India and London, UK.
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Media Contact:
Andrew Humber
Webscale
ah@webscale.com